Complaints handling

Lucas Fettes Financial Planning are committed to providing exceptional customer service. However, we understand that occasionally situations may arise that give cause for concern and we are committed to investigating these complaints.

Sending a complaint

If you wish to make a complaint, please call 01603 706820 or email You may also send us your complaint in writing.

  • Compliance Manager,
  • Lucas Fettes & Partners (Financial Services) Ltd,
  • Lakeside 500,
  • Old Chapel Way,
  • Broadland Business Park,
  • Norwich,
  • NR7 0WG.


The Financial Ombudsman Service is available to assist in resolving individual complaints that clients and financial services businesses have been unable to resolve themselves. To contact the Financial Ombudsman Service please call 0800 023 4567 or visit their website.

We are committed to continually improving our service for our clients and would therefore welcome any feedback or comments for improvement that you may have concerning your experience with us. Should you wish to do so please contact us using the details provided.

What our clients say

How do we do it?

Our processes ensure we maintain the highest standards and continue to deliver suitable outcomes for our clients.

Contact us

To find out how we can help you, please get in touch today by completing our short contact form.

We have offices in Norwich, Diss, Peterborough, Chichester and London. Other members of our expert team are also available remotely across the UK.